NeoBraille Extended Warranty
You can’t always anticipate a problem but it’s nice to have peace of mind knowing that it will be resolved quickly. Irie-AT offers extended warranty plans that offer immediate support in order to diagnose the problem and get it resolved quickly.
Authorized Warranty Repair Includes:
- Unit refurbished to top working condition
- Parts repaired and replaced as needed
- Firmware upgrade
- Alignment of emboss heads
- Annual inspection and cleaning
- You can be assured it will be returned in top working condition within 5 working days!
Factory Maintenance Service
Factory Maintenance Service includes the following:
- factory cleaning and inspection for defects,
- removal of paper dust from the machine,
- cleaning of all electronic components,
- testing of condition of moving parts, and
- upgrade to the latest released version of Index firmware for your machine
Customer will be advised if replacement of any parts is deemed necessary by an authorized technician. Factory Maintenance Service will be completed within five (5) working days from receipt. For annual service maintenance, both inbound and outbound shipping charges will be the responsibility of the customer. For Braille Box annual service, contact your local dealer for more information.
Authorized Warranty Factory Repair
Authorized Warranty Factory Repair includes the following:
- refurbishing the unit to top working condition,and
- repairing or replacing all necessary parts
Authorized Warranty Factory Repair will be completed within five (5) working days from receipt.
Download complete warranty information
What IRIE-AT Inc will do to correct the problem: Should your Index Braille Embosser prove defective during the extended warranty period, please contact the IRIE-AT Inc Product Support Center for warranty instructions and return authorization. Contact information and business hours for the Product Support Center are available on our website https://irie-at.com, and from the IRIE-AT phone support line at 888-308-0059. The Product Support Center may also be contacted by e-mail at: email@example.com. IRIE-AT, Inc will repair the defective unit, without charge for parts or labor.
What This Warranty Does NOT Cover: This warranty covers only normal use. This warranty does not cover third-party parts, accessories, components or peripheral devices used with the Index Braille Embosser V4 Basic D, V4 Everest D, V4 Braille Box, V5 Basic D, V5 Everest D, & V5 Braille Box. IRIE-AT Inc is not responsible for warranty service should the INDEX Braille logo, the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-INDEX Braille products, or service performed by other than an authorized Index Braille or IRIE-AT INC service provider. If the claimed defect cannot be identified or reproduced, you will be held responsible for costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED BELOW, UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER IRIE-AT INC. OR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, RESULTING FROM THE USE OR INABILITY TO USE THE IRIE-AT PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.