VP Columbia Extended Warranty
You can’t always anticipate a problem but it’s nice to have peace of mind knowing that it will be resolved quickly. We offer extended warranty service plans that offer immediate support in order to diagnose the problem and get it resolved quickly.
Authorized Warranty Repair Includes:
- Unit refurbished to top working condition
- Parts repaired and replaced as needed
- Firmware upgrade
- Alignment of emboss heads
- Annual inspection and cleaning
- You can be assured it will be returned in top working condition within 5 working days!
*Save 10% when purchased with an embosser. Select warranty option during embosser purchase for discount to be applied.
Factory Maintenance Service
Factory Maintenance Service includes the following:
- factory cleaning and inspection for defects,
- removal of paper dust from the machine,
- cleaning of all electronic components,
- testing of condition of moving parts, and
- upgrade to the latest released version of Index firmware for your machine
Customer will be advised if replacement of any parts is deemed necessary by an authorized technician. Factory Maintenance Service will be completed within five (5) working days from receipt. For annual service maintenance, both inbound and outbound shipping charges will be the responsibility of the customer.
Authorized Warranty Factory Repair
Authorized Warranty Factory Repair includes the following:
- refurbishing the unit to top working condition,and
- repairing or replacing all necessary parts
Authorized Warranty Factory Repair will be completed within five (5) working days from receipt.