Use the following resources for your Clover video magnifier. If you do not find an answer to your issues here, please contact support at 888-308-0059 extension 2.
Standard Video Magnifier Warranty
What is covered:
Irie-AT warrants to the first end user of the enclosed video magnifier this limited warranty. Irie-AT warrants that the product conforms to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of time from the date of original purchase, not exceeding one (1) years for all Clover video magnifiers. Irie-AT warrants that the video magnifier product is manufactured from new components and parts or like-new components and parts, which perform like new and meet the manufacturer’s standard of quality.
What Irie-AT will do to correct problems:
Should your video magnifier prove defective during the warranty period, please contact the Irie-AT Product Support Center for warranty instructions and return authorization. Contact information and business hours for the Product Support Center are available from the dealer from whom the Video magnifier was purchased, from the Irie-AT website: www.irie-at.com or by calling the Irie-AT headquarters at 888-308-0059 and selecting the support option. Irie-AT will repair the defective unit without charge for parts or labor. Repaired products assume the remaining warranty period of the product covered by this limited warranty.
What this warranty does not cover:
This warranty covers normal use within the workload specifications listed in your user’s manual. This warranty does not cover third-party parts, components or peripheral devices added to the Video magnifier after its shipment from Irie-AT (e.g. added boards, chips). Irie-AT is not responsible for warranty service should the label, logo, rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood and lightning, improper electrical current, software problems, interaction with unrelated products, or service performed by other than an authorized Irie-AT service provider. If the claimed defect cannot be identified or reproduced, you will be held responsible for costs incurred. Shipping and any customs costs are not covered.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER ZOOMAX USA, INC. NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE OR DAMAGE RESULTING FROM THE USE OR INABILITY TO USE THE VIDEO MAGNIFIER PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY.
Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from jurisdiction to jurisdiction.
Standard Return Policy
If you are not satisfied with a product or products you purchased from Irie-AT, you can return the product(s) within 15 days under the following guidelines:
- Product(s) must be returned within 15 days of the original shipping date.
- The product(s) must be returned to Irie-AT undamaged, in its original packaging and include all accessories.
- Passes Inspection: If the product(s) pass the inspection process, Irie-AT will issue a full refund.
- Fails Inspection: If the product(s) do not pass the inspection process Irie-AT will be in contact to determine an acceptable solution.
NOTE: A Return Maintenance Agreement (RMA) must also accompany the returned product(s). Please contact support@irie-at.com for an RMA form before returning the unit.
**Irie-AT does not accept returns on software purchase or for additional accessories purchased in any condition.
Standard Repair Policy
Irie-AT strives to provide our customers with the best product support and after-purchase care. In the event that your product is defective or you require service, please consult your warranty paperwork to determine the eligibility for service.
What is the repair policy?
If the product failure occurs during the warranty period:
- Parts and labor will be covered, unless the damage falls outside of the standard warranty coverage. If the damage falls outside of the warranty coverage please see details below.
If the product failure occurs outside the warranty period:
- All non-warranty repairs will be charged at standard shop rates.
- An Irie-AT Service Technician will inspect the unit and generate a repair quote to provide an estimate of potential charges before proceeding. Once the user authorizes the charges, the Irie-AT Service Technician will proceed with the repair. Upon completion of the repair an invoice will be created and payment will be required before the unit is returned.
Shipping is not included unless specifically indicated be an authorized Irie-AT representative.
Irie-AT is not responsible for any damage that occurs during inbound transport. Should damage occur, Irie-AT will contact the customer immediately so that a shipping claim can be filed if necessary. If damage occurs during outbound shipping please take pictures of the damage and contact Irie-AT immediately resolve the issue.
Basic Use
How long will the battery last after a full charge?
The battery will last 3 hours on a full charge.
How much does the Clover 3 weigh?
The Clover 4 weighs 3.5 oz (including battery)
Can I replace the batteries myself?
What is the magnification size of the Clover 3?
The Clover 3 will magnify 3.8x – 16x.
Can I write under the Clover 3?
Yes, open the writing stand and you can write under the camera.
How to I turn on/off the beep sound?
Press and hold the FREEZE FRAME button for 3 seconds to turn on/off the beep.
How do I adjust the screen brightness?
To increase brightness: Press the POWER button and slide the ZOOM/MODE button to the right.
To decrease brightness: Press the POWER button and slide the ZOOM/MODE button to the left.
How do I turn the LED lights off when there is too much glare?
Press the POWER button and FREEZE button at the same time to turn on/off the LED lighting.
Do I have the change my settings before each use?
No, the unit will automatically memorize the most recent settings such as color mode, magnification etc. and will apply these settings when you turn the device on again.
Troubleshooting:
The unit does not turn on
- Connect to the power adapter
- Charge the battery
- Reinstall the battery
What do I do if the image doesn’t change?
Most likely, the you have tapped the “Freeze Frame” mode. Tap the red button on the top right side of the device to exit “Freeze Frame” mode.
How will I know when the battery is fully charged?
When the unit is on, tap the power button check the battery level.
Why does my device keep turning off?
– Your battery might have insufficient charge
– There is a power-saving mode that will turn the device off if there is no movement in 3 minutes time.
How do I perform a hardware reset?
When the unit is hung or can’t be shut down normally, press the POWER & FREEZE & ZOOM buttons at the same time to trigger the hardware reset.
Basic Use
How does the Clover 4 work?
Place the Clover 4 on or near the text or picture to be enlarged. The text will then be magnified and shown on the Clover’s screen. If you hold the Clover 4 up to 2 inches above a text, you will always have a clear image and you will be able to read the text perfectly. You can view the text in color or change the contrast to black / white or white / black.
How long will the battery last after a full charge?
The battery will last 3 hours on a full charge.
How much does the Clover 4 weigh?
The Clover 4 weighs 6.5 oz (including battery)
Can I replace the batteries myself?
Yes, the integrated rechargeable Li battery is end-user replaceable.
What is the magnification size of the Clover 4?
The Clover 4 will magnify 3.5x – 16x.
Can I write under the Clover 4?
Yes, open the writing stand and you can write under the camera.
How to I turn on/off the beep sound?
Press and hold the freeze frame button for 3 seconds to turn on/off the beep.
How do I view the additional 20 high-contrast color combinations?
Hold the Color Mode Up button and the Color Mode Down button at the same time for 5 seconds to switch between the Simplified Color Combination List and the Integrated Color Combination List.
How do I adjust the screen brightness?
To increase brightness: Press the POWER button and ZOOM IN button at the same time.
To decrease brightness: Press the POWER button and ZOOM OUT button at the same time.
How do I turn the LED lights off when there is too much glare?
Press the POWER button and FREEZE button at the same time to turn on/off the LED lighting.
How do you connect the Clover 4 to a larger screen such as a TV?
First, plug the TV cable into the TV port on the device, then set the TV output mode to NTSC.
Do I have the change my settings before each use?
No, the unit will automatically memorize the most recent settings such as color mode, magnification etc. and will apply these settings when you turn the device on again.
Troubleshooting:
The unit does not turn on
- Connect to the power adapter
- Charge the battery
- Reinstall the battery
What do I do if the image doesn’t change?
Most likely, the you have tapped the “Freeze Frame” mode. Tap the red button on the top right side of the device to exit “Freeze Frame” mode.
How will I know when the battery is fully charged?
When the unit is on, tap the power button check the battery level.
Why does my device keep turning off?
– Your battery might have insufficient charge
– There is a power-saving mode that will turn the device off if there is no movement in 3 minutes time.
Basic Use
How does the Clover 5 work?
Place the Clover 5 on or near the text or picture to be enlarged. The text will then be magnified and shown on the Clover’s screen. If you hold the Clover 5 up to 2 inches above a text, you will always have a clear image and you will be able to read the text perfectly. You can view the text in color or change the contrast to black / white or white / black.
How many color contrasts does the Clover 5 have?
The Clover 5 has six Simplified Color Combination and 20 Integrated Color Combinations.
How much does the Clover 5 weigh?
The Clover 5 weighs 9oz (including battery).
Can I replace the batteries myself?
Yes, there is a rechargeable Li battery and it is end-user replaceable.
What is the magnification size of the Clover 5?
The Clover 5 will magnify 4x – 20x.
Can I write under the Clover 5?
Yes, open the writing stand and you can write under the camera.
How to I turn on/off the beep sound?
Press and hold the freeze frame button for 3 seconds to turn on/off the beep.
How do I view the additional 20 high-contrast color combinations?
Hold the Color Mode Up button and the Color Mode Down button at the same time for 5 seconds to switch between the Simplified Color Combination List and the Integrated Color Combination List.
How do I adjust the screen brightness?
To increase brightness: Press the POWER button and ZOOM IN button at the same time.
To decrease brightness: Press the POWER button and ZOOM OUT button at the same time.
How do I turn the LED lights off when there is too much glare?
Press the POWER button and FREEZE button at the same time to turn on/off the LED lighting.
How do you connect the Clover 5 to a larger screen such as a TV?
First, plug the TV cable into the TV port on the device, then set the TV output mode to NTSC.
Do I have the change my settings before each use?
No, the unit will automatically memorize the most recent settings such as color mode, magnification etc. and will apply these settings when you turn the device on again.
Troubleshooting:
The unit does not turn on
- Connect to the power adapter
- Charge the battery
- Reinstall the battery
What do I do if the image doesn’t change?
Most likely, the you have tapped the “Freeze Frame” mode. Tap the red button on the top right side of the device to exit “Freeze Frame” mode.
How will I know when the battery is fully charged?
When the unit is on, tap the power button check the battery level.
How do I turn off the beeping sound?
Press and hold the freeze button for 3 seconds to turn on/off the beep
How do I find more color contracts modes?
Press the Color Mode Up button and the Color Mode Down button at the same time to quickly switch between Full color mode and current Enhanced Contrast mode.
How do I change the brightness level?
– Pressing the Power button and Zoom In button, increase the brightness
– Pressing the Power button and Zoom Out button, decrease the brightness
How do I turn on/off the LED lighting?
Pressing the Power button and Freeze button turn on/off the LED Lighting
How can I connect the Clover 5 to the TV?
– When plugging the TV Cable in the TV port on the unit, you need to select the appropriate TV output mode (PAL or NTSC mode).
– Press Zoom In button or Zoom Out button to choose PAL or NTSC modes, then press Freeze button to confirm your selection and then the image shall be shown on TV.
Why does my device keep turning off?
– Your battery might have insufficient charge
– There is a power-saving mode that will turn the device off if there is no movement in 3 minutes time.
Basic Use
How does the Clover 6 work?
Place the Clover 6 on or near the text or picture to be enlarged. The text will then be magnified and shown on the Clover’s screen. If you hold the Clover 6 up to 2 inches above a text, you will always have a clear image and you will be able to read the text perfectly. You can view the text in color or change the contrast to black / white or white / black.
Can I view distance using the Clover 6?
The Clover 6 has dual 13M cameras and fast switch mechanism to fulfill the full-range distance viewing requirement. Simply rotating the handle switches automatically to the distance camera.
How much does the Clover 6 weigh?
The Clover 6 weighs 9oz (including battery).
Can I replace the batteries myself?
The battery is rechargeable however, it is integrated into the device and will need to be replaced by an authorized technician. Should the batteries need changing, please contact your dealer to coordinate the repair.
What is the magnification level of the Clover 6?
The Clover 6 will magnify 2x – 35x.
What is the screen resolution of the Clover 6?
1920 x 1080
How much internal memory does the Clover 6 have for saving images?
2 GB
How do I store images on the Clover 6?
Long press the FREEZE button for 3 seconds to store the current image.
The VOICE RECORD icon will appear after the image is stored; tap and hold the MIC icon to begin the recording and release the icon to finish.
How do I access the photo gallery?
Hold the TRUE COLOR button for 2 seconds to enter the gallery.
– Scroll up/down the gallery using the slide bar on the right side of the screen.
– Tap the picture to choose (or press Zoom button) and the highlighted thumb picture with the voice label will play the recorded voice automatically. Tap again (or press the Freeze button) to playback the picture.
-To delete and image first select the desired image and then tap the trashcan icon, then the same trash label will appear on top of the image. Tap the trash icon again to delete the image. To cancel the delete touch anywhere else on the screen.
-To delete ALL images in your gallery press the trash icon for 5 seconds. Tap the trash icon again to confirm or any other buttons/places on the screen to cancel.
How to I switch the camera viewing modes?
Close the reading/writing stand to switch to distance view. Open the stand to return to near/self view.
How do I find more contrast color modes?
Full-color mode is suitable for viewing pictures or maps and enhanced color mode is combined with different foreground and background colors which can help to read more clearly.
- Press the Enhanced Color button to go through the enhanced-color combination list.
- Press and hold the Enhanced Color button for 3 seconds to enter the Customized Color Page. Use the tap gesture to activate/deactivate the enhanced color combination.
- To exit the enhanced view just tap the Exit icon or long press the Enhanced Color button
- Press the True Color button to quickly return to the full color mode.
How do I change the display brightness?
Brightness of the screen can be adjusted in both Full-color mode and Enhanced-contrast mode. To do this, hold the POWER button and ZOOM IN/OUT button to increase/decrease the screen brightness.
How do I turn on/off the LED lights?
Hold the POWER button and FREEZE button a the same time to turn on/off the LED lights.
How do you connect the Clover 6 to a larger screen such as a TV?
Connect the HDMI cable to the Clover 6 and the TV. Then adjust the power frequency to view image. The power frequency provides the options of 50HZ and 60HZ power frequency according to customer region. Long press the Power button + Enhanced color button for 3 seconds can adjust the frequency.
Do I have the change my settings before each use?
No, the unit will automatically memorize the most recent settings such as color mode, magnification etc. and will apply these settings when you turn the device on again.
Troubleshooting:
The unit does not turn on
- Connect to the power adapter to charge the battery.
- If the unit us not responding and cannot be turned off.
- Press the Power + Freeze button + Zoom Out button at the same time to trigger the hardware reset.
What do I do if the image doesn’t change?
Most likely, the you have tapped the “Freeze Frame” mode. Tap the red button on the top right side of the device to exit “Freeze Frame” mode.
How will I know when the battery is fully charged?
When the unit is on, tap the power button check the battery level.
If the unit only show a Black or White screen.
If the unit is sitting on a flat pure surface, the screen may be black or white, lift the unit up to ensure change happens. Also, try adjusting the magnification and color mode.
Restart the unit.
Why does my device keep turning off?
– Your battery might have insufficient charge
– There is a power-saving mode that will turn the device off if there is no movement in 5 minutes time.
How do I perform a hardware reset?
When the unit is hung or can’t be turned off normally, press the Power+ Freeze button+ Zoom Out button at the same time to trigger the hardware reset.
Basic Use
How does the Clover 7 work?
Place the Clover 7 on or near the text or picture to be enlarged. The text will then be magnified and shown on the Clover’s screen. You can view the text in color or change the contrast to black / white or white / black.
Can I write while using the Clover 7?
With integrated fold-away writing stand at an ergonomic viewing angle there enough space under the camera to work the pen. You can use the available space to sign a check, write a letter or other written activities.
How much does the Clover 7 weigh?
They Clover weighs 1lbs (including battery).
Can I replace the batteries myself?
The battery is rechargeable however, it is integrated into the device and will need to be replaced by an authorized technician. Should the batteries need changing, please contact your dealer to coordinate the repair
What is the magnification size of the Clover 7?
The Clover 7 will magnify 2.4x – 30x.
How many images can I store on the device?
18 images
How to I turn on/off the beep sound?
Press and hold the Power button and press the True Color button to turn on/off the beep.
How to I switch the camera viewing modes?
Close the reading/writing stand to switch to distance view. Open the stand to return to near/self view.
How do I find more contrast color modes?
– Full-color mode is suitable for viewing pictures or maps.
– Enhanced Color mode is combined with different foreground and background colors which can help to read more clearly.
- Press the Enhanced Color button to go through the enhanced-color combination list.
- Press the “True Color” button to return to the full-color mode.
- While in the Enhanced Color Mode, long press the color mode button for 3 seconds, a red heart icon appears with two beeps which indicates the current color mode is added to your Favorite Enhanced Color Combination List.
- Short press the color mode button to switch among “White on Black”, “Black on White”, “Favorite front color on Favorite back color”, “Favorite back color on Favorite front color”.
- Long press the color mode for 3 seconds, the full view icon appears with one beep which indicates that you have changed to the Integrated Enhanced Color Combination List
How do I change the display brightness?
Brightness of the screen can be adjusted in both Full-color mode and Enhanced-contrast mode.
- Press and hold the Power button and press the Zoom In button to increase the brightness. Factory default value will be highlighted green.
- Press and hold the Power button and press the Zoom Out button to decrease the brightness.
Troubleshooting:
The unit does not turn on
- Confirm the power adapter is connected to the wall outlet and the Clover and charge the battery.
- Perform a Hardware Reset by pressing the Power + True Color button + Zoom IN at the same time to trigger the hardware reset.
What do I do if the image doesn’t change?
Most likely, the you have tapped the “Freeze Frame” mode. Tap the red button on the top right side of the device to exit “Freeze Frame” mode.
How will I know when the battery is fully charged?
When the unit is on, tap the power button check the battery level.
If the unit only show a Black or White screen.
If the unit is sitting on a flat pure surface, the screen may be black or white, lift the unit up to ensure change happens. Also, try adjusting the magnification and color mode.
Restart the unit.
How do I perform a hardware reset?
When the unit is hung or can’t be turned off normally, press the Power+ Freeze button+ True Color button at the same time to trigger the hardware reset.
Basic Use
How does the Clover 10 work?
Place the Clover 10 on or near the text or picture to be enlarged. The text will then be magnified and shown on the Clover’s screen. You can view the text in color or change the contrast to black / white or white / black.
Can I write while using the Clover 10?
With integrated fold-out writing stand designed at an ergonomic viewing angle there enough space under the camera to work the pen. You can use the available space to sign a check, write a letter or other written activities. You might need to adjust the focus control.
Can I connect the Clover 10 to a larger display such as a TV?
Yes, connect the unit to your external display device with HDMI cable for a better and larger viewing
How much does the Clover 10 weigh?
They Clover weighs 1.5lbs (including battery).
Can I replace the batteries myself?
The battery is rechargeable however, it is integrated into the device and will need to be replaced by an authorized technician. Should the batteries need changing, please contact your dealer to coordinate the repair.
What is the magnification size of the Clover 10?
The Clover 10 will magnify 2.5x – 18x.
How many images can I store on the device?
18 images
How to I turn on/off the beep sound?
Press and hold the Power button and press the True Color button to turn on/off the beep.
How to I switch the camera viewing modes?
- There is a camera button on the top left side of the device. Slide the button to the left for near view and to the right for self view.
- Close the reading/writing stand to switch to distance view. Open the stand to return to near/self view.
How do I find more contrast color modes?
– Full-color mode is suitable for viewing pictures or maps.
– Enhanced Color mode is combined with different foreground and background colors which can help to read more clearly.
- Press the Enhanced Color button to go through the enhanced-color combination list.
- Press the “True Color” button to return to the full-color mode.
- While in the Enhanced Color Mode, long press the color mode button for 3 seconds, a red heart icon appears with two beeps which indicates the current color mode is added to your Favorite Enhanced Color Combination List.
- Short press the color mode button to switch among “White on Black”, “Black on White”, “Favorite front color on Favorite back color”, “Favorite back color on Favorite front color”.
- Long press the color mode for 3 seconds, the full view icon appears with one beep which indicates that you have changed to the Integrated Enhanced Color Combination List
How do I change the display brightness?
Brightness of the screen can be adjusted in both Full-color mode and Enhanced-contrast mode.
- Press and hold the Power button and press the Zoom In button to increase the brightness. Factory default value will be highlighted green.
- Press and hold the Power button and press the Zoom Out button to decrease the brightness.
Troubleshooting:
The unit does not turn on
- Confirm the power adapter is connected to the wall outlet and the Clover and charge the battery.
- Perform a Hardware Reset by pressing the Power + True Color button + Zoom IN at the same time to trigger the hardware reset.
What do I do if the image doesn’t change?
Most likely, the you have tapped the “Freeze Frame” mode. Tap the red button on the top right side of the device to exit “Freeze Frame” mode.
How will I know when the battery is fully charged?
When the unit is on, tap the power button check the battery level.
If the unit only show a Black or White screen.
If the unit is sitting on a flat pure surface, the screen may be black or white, lift the unit up to ensure change happens. Also, try adjusting the magnification and color mode.
Restart the unit.
How do I perform a hardware reset?
When the unit is hung or can’t be turned off normally, press the Power+ Freeze button+ True Color button at the same time to trigger the hardware reset.
Basic Use
How does the Clover Pro work?
Place the Clover Pro on or near the text or picture to be enlarged. The text will then be magnified and shown on the CloverBook screen. You can view the text in color or change the contrast to black / white or white / black. The CloverBook Pro has built-in OCR engine which will auto recognize the context of various language with user-preferred page size, and speak aloud with natural voice generated by TTS engine, providing reading and auditory enjoyment.
Can I write while using the Clover Pro?
Yes, the CloverBook Pro screen can fold/tilt to allow enough space to comfortable write under the camera.
Can I view distances using the CloverBook Pro?
Yes, the CloverBook Pro comes equipped with a discreet, folding distance camera. To use this, fold the camera arm up and press the distance view button on the bottom left side of the screen.
How much does the CloverBook Pro weigh?
The CloverBook weighs 5lbs (including battery)
Can I replace the battery myself?
Yes, the CloverBook battery is user replaceable. You can detach the battery on the backside of the screen and insert a new one. The unit also has 4-5 hours of continuous use on a 3 hour charge.
What is the magnification size of the CloverBook Pro?
Close-view: 1x-60x
Distance/self view: 1x-18x
What if the distance camera is not displaying an image?
-Make sure the camera arm is extended upward and that the camera is not obstructed by a foreign object.
– Rotate the camera tip clockwise to adjust the viewing area
– Press the blue SWITCH button on the left side, above the Line/Bask Button to toggle between the near view and distance view.
How do I switch to split-screen view?
Press the SWITCH button on the left side of the device to toggle between 4 viewing modes.
How do you scan a document, and have it read back aloud?
Pressing the speech Button on the front left side will activate the OCR function.
How do I attach the second screen accessory?
The CloverBook has an optional secondary screen that attaches to the back of the CloverPro case then plug the HDMI into the left side of the Clover Pro.