Use the following resources for your IRIE braille embosser. If you do not find an answer to your issues here, please contact support at 888-308-0059 extension 3.
Extended Warranty & Maintenance Plan
What is covered:
IRIE-AT Inc. offers to the user to whom this Extended Warranty & Maintenance Plan has been issued for the serial number listed below two levels of protection for the IRIE BrailleTrac and BrailleSheet embossers.
1) Factory Maintenance Service, including: factory cleaning and inspection for defects, removal of paper dust from the machine, alignment, cleaning of all electronic components, testing of condition of moving parts and upgrade to the latest released version of IRIE firmware for your machine. Customer will be advised if replacement of any parts is deemed necessary by an authorized technician. Factory Maintenance Service will be completed within five (5) working days from receipt provided the necessary repair part(s) are in stock. For annual service maintenance, both inbound and outbound shipping charges will be the responsibility of the customer.
2) Authorized Warranty Factory Repair, including: repairing or replacing all necessary parts to return the unit to working condition. Authorized Warranty Factory Repair will be completed within five (5) working days from receipt provided the necessary repair part(s) are in stock.
What IRIE-AT Inc will do to correct the problem:
Should your IRIE embosser prove defective during the extended warranty period, please contact the IRIE-AT Inc Product Support Center for warranty instructions and return authorization. Contact information and business hours for the Product Support Center are available on our website https://irie-at.com, and from the IRIE-AT phone support line at 888-308-0059. The Product Support Center may also be contacted by e-mail at: firstname.lastname@example.org. IRIE-AT, Inc will repair the defective unit without charge for parts or labor.
What this warranty does NOT cover: This warranty covers only normal use. This warranty does not cover shipping and handling charges. This warranty also does not cover third-party parts, accessories, components or peripheral devices used with the IRIE BrailleTrac and IRIE BrailleSheet embossers. IRIE-AT Inc is not responsible for warranty service should the IRIE embosser logo, the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood and lightning, improper electrical current, software problems, interaction with non-IRIE products, or service performed by other than an authorized IRIE-AT INC service provider. If the claimed defect cannot be identified or reproduced, you will be held responsible for costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED BELOW. UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER IRIE-AT INC. OR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE OR DAMAGE RESULTING FROM THE USE OR INABILITY TO USE THE IRIE PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY.
Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from jurisdiction to jurisdiction.