Zoomax Support Resources

Use the following resources for your Zoomax video magnifier. If you do not find an answer to your issues here, please contact support at 888-308-0059 extension 3.

Standard Return Policy

If you are not satisfied with a product or products you purchased from Irie-AT, you can return the product(s) within 30 days under the following guidelines:

  • Product(s) must be returned within 30 days of the original shipping date.
  • The product(s) must be returned to Irie-AT undamaged, in its original packaging and include all accessories.
    • Passes Inspection: If the product(s) pass the inspection process, Irie-AT will issue a full refund.
    • Fails Inspection: If the product(s) do not pass the inspection process Irie-AT will be in contact to determine an acceptable solution.

NOTE: A Return Maintenance Agreement (RMA) must also accompany the returned product(s). Please contact support@irie-at.com for an RMA form before returning the unit.

**Irie-AT does not accept returns for additional accessories purchased in any condition.

Standard Repair Policy

Irie-AT strives to provide our customers with the best product support and after-purchase care. In the event that your product is defective or you require service, please consult your warranty paperwork to determine the eligibility for service.

What is the repair policy?

If the product failure occurs during the warranty period:

  • Parts and labor will be covered, unless the damage falls outside of the standard warranty coverage. If the damage falls outside of the warranty coverage please see details below.

If the product failure occurs outside the warranty period:

  • All non-warranty repairs will be charged at standard shop rates.
  • An Irie-AT Service Technician will inspect the unit and generate a repair quote to provide an estimate of potential charges before proceeding. Once the user authorizes the charges, the Irie-AT Service Technician will proceed with the repair. Upon completion of the repair an invoice will be created and payment will be required before the unit is returned.

Shipping is not included unless specifically indicated be an authorized Irie-AT representative.

Irie-AT is not responsible for any damage that occurs during inbound transport. Should damage occur, Irie-AT will contact the customer immediately so that a shipping claim can be filed if necessary. If damage occurs during outbound shipping please take pictures of the damage and contact Irie-AT immediately resolve the issue.

Standard Video Magnifier Warranty

What is covered:

Irie-AT warrants to the first end user of the enclosed video magnifier this limited warranty. Irie-AT warrants that the product conforms to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of time from the date of original purchase, not exceeding two (2) years for all Rehan video magnifiers. Irie-AT warrants that the video magnifier product is manufactured from new components and parts or like-new components and parts,which perform like new and meet the manufacturer’s standard of quality.

What Irie-AT will do to correct problems:

Should your video magnifier prove defective during the warranty period, please contact the Irie-AT Product Support Center for warranty instructions and return authorization. Contact information and business hours for the Product Support Center are available from the dealer from whom the Video magnifier was purchased, from the Irie-AT website: www.irie-at.com or by calling the Irie-AT headquarters at 888-308-0059 and selecting the support option. Irie-AT will repair the defective unit without charge for parts or labor. Repaired products assume the remaining warranty period of the product covered by this limited warranty.

What this warranty does not cover:

This warranty covers normal use within the workload specifications listed in your user’s manual. This warranty does not cover third-party parts, components or peripheral devices added to the Video magnifier after its shipment from Irie-AT (e.g. added boards, chips). Irie-AT is not responsible for warranty service should the label, logo, rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood and lightning, improper electrical current, software problems, interaction with unrelated products, or service performed by other than an authorized Irie-AT service provider. If the claimed defect cannot be identified or reproduced, you will be held responsible for costs incurred. Shipping and any customs costs are not covered.

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER ZOOMAX USA, INC. NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE OR DAMAGE RESULTING FROM THE USE OR INABILITY TO USE THE VIDEO MAGNIFIER PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY.

Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from jurisdiction to jurisdiction.

Can I turn off the beeps on my M5?

Yes, you can turn off the beeping sounds by swiping down from the top of the screen with two fingers. In this menu, there is a small speaker symbol, tap this symbol to turn off/on the beeping noise.

How do I turn off the reading light on my M5?

To turn off the reading lamp on the M5, first swipe down from the top of the screen with two fingers. After you do this, a menu will come up with a small light bulb symbol, tap this symbol to turn off/on the reading lamp.

How do I adjust the brightness on my M5?

To adjust the brightness on the M5, swipe from the top of the screen down with two fingers. After you do this, a menu will come up with a sun symbol on the bottom of the screen. Touch the Sun symbol, then adjust the brightness by using the Zoom in and out buttons.

How do I view my saved pictures on my M5

To view all of your saved images, press and hold the freeze frame button for about 5 seconds. From this menu, you can simply touch the picture you want to view.

How do I save pictures on my M5?

To save a picture on the M5, press the freeze frame button, then tap and hold anywhere on the screen for about 3 seconds. Two options will come up, “save” and “cancel” from here you can save or discard the image.

My M5 keeps turning off.

The M5 comes with a power saving feature which shuts off the device after about 3 minutes without any use. To turn off/on this feature, zoom all the way out, then press and hold the Zoom out button and the freeze frame button together for about 10 seconds.

How do I view things at a distance with my M5?

To enter into “distance viewing mode” simply flip the reading stand up and the unit will automatically enter into the distance viewing mode.

The image on my M5 is blurry or out of focus.

to Focus the camera on the M5, simply tap the screen in the spot you wish to focus on.

My M5 screen is frozen and will not respond.

Press the Zoom in button and the Power button together to reset the unit. After the unit resets and turns off, turn the unit back on.