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Dolphin SMA

Software maintenance agreement for organizations logo

Ensure your SuperNova or Dolphin ScreenReader software is up to date and save money with an upgrade plan designed for you or your organization:

Software Maintenance Agreement (SMA)

  • Included with all SuperNova and Dolphin ScreenReader licences purchased directly from Dolphin.
  • Renew and save up to 15% against the price of buying upgrades.
  • Includes all major upgrades for 12 months.
  • Priority 8 hour product support for customers based in the UK.

Software Maintenance Agreements (SMAs) are available for Dolphin SuperNova and ScreenReader software and provide the following benefits:

Peace of mind for your new software licence

A 12 month SMA is included with all new SuperNova and Dolphin ScreenReader licences purchased directly from Dolphin. This gives peace of mind that your Dolphin software will remain up to date, delivering the best experience with the latest innovations. Please note: If you are purchasing from a trusted Dolphin dealer or reseller, please check that your purchase price also includes an SMA.

All major upgrades for 12 months

SMAs include all major upgrades for 12 months (or even longer if purchased for multiple years). Recent SuperNova upgrades have included exciting new innovations, including:

  • Support for the latest updates to the Windows 10 and 11 operating systems.
  • Improvements for using SuperNova with popular Windows applications, including Microsoft Office, Chrome, Firefox and Edge web browsers.
  • The addition of new features including touchscreen magnification, TrueFonts, Scan and Read, Connect and View, Place Markers and more.

Unlimited minor updates

Receive immediate access to the latest bug fixes and improvements, as well as software updates to keep up with the latest updates to Windows 10 and 11.

Save against the price of buying upgrades

SMAs are up to 15% cheaper than the cost of buying each upgrade seperately. This ensures you always get excellent value for money. An SMA renews annually, which ensures the cost of maintaining your Dolphin software is predictable as well as affordable. This helps you plan for future budgets with no surprises.

Hassle free – delivered direct to your computer

All your updates and upgrades are delivered to you directly. If you have an active SMA, you will receive both minor updates and major upgrades via your Dolphin software. For major version upgrades, you will also receive a confirmation email with options to upgrade manually if you would prefer. As a Dolphin SMA owner you are guaranteed to receive your upgrades first.

FAQs

How do I get an SMA for my Dolphin software?

Customers purchasing directly from Dolphin will receive a 12 month SMA with their new licence purchase, providing peace of mind that your Dolphin software will remain up to date. If you have a licence of SuperNova or Dolphin ScreenReader but do not have an SMA, contact Dolphin or your local Dolphin Dealer for information and advice.

What is the cost of renewing an SMA?

For customers purchasing directly from Dolphin, your first year SMA is included in the cost of your Dolphin software. When renewing your SMA for another 12 months, the price is calculated based on 20% of the software cost.

Why should I renew my SMA?

An SMA includes all minor updates & bug fixes, as well as major upgrades for 12 months.  With an SMA you can save up to 15% compared to buying seperate upgrades in the same 12 month period.  It offers customers the best value for money as well as a predictable maintenance cost that is easy to budget for.

Can I renew an SMA for longer than 12 months?

Yes. An SMA can be purchased for any number of years depending on your requirements.

Does the SMA automatically renew?

SMAs are an annual recurring plan but they do not automatically renew. To help ensure your software remains up to date, a member of the Dolphin team will contact you around the time when your SMA is due to expire. Dolphin reserves the right to amend the SMA costs on each anniversary of the agreement.

What do I receive when I renew my SMA?

You will receive an email confirming you purchased an SMA, along with details of your Dolphin software and serial number.  Please keep this email safe as evidence of your purchase. Unfortunately we can’t offer paper copies of your email, but please feel free to print a copy of your email confirmation.